Staff Grievances
REPORTING A GENERAL COMPLAINT OR SUGGESTION: Suggestions for improving Futures Explored are always welcome. At some time, an employee may have a complaint, suggestion or question about his/her job, working conditions, or the treatment s/he is receiving. An employee's good-faith complaints, questions, and suggestions are of concern to Futures. For suggestions/comments, Futures Explored has posted a link on our website:
Staff Suggestions for Improvement
The Suggestion Box is anonymous, and all comments are reviewed at the monthly management meetings.
REPORTING AND INVESTIGATING MORE SERIOUS ISSUES: Futures Explored encourages all employees to report any incidents of a serious nature immediately so that complaints can be quickly and fairly resolved.
1. Bring your complaint to your Director/Coordinator within a week of the occurrence, or as soon as possible; OR
2. You may describe it in writing and present it to the Administrative Director (Human Resources). A link is posted on the Futures Explored website for this purpose:
3. You will be asked to provide details of the incident or incidents, names of the individuals involved, names of any witnesses, and possible solutions. It would be best to communicate your complaint in writing, but this is not mandatory. Directors/Coordinators will share all complaints of a serious nature with the Administrative Director and/or the Executive Director of Futures Explored.
4. If you need assistance with your complaint, or you prefer to make a complaint in person, contact Michele Simpson, Senior HR Coordinator. We encourage employees to bring the matter to the Senior Human Resources Coordinator as soon as possible after an employee believes that his/her Director/Coordinator has failed to resolve it (if it was reported to them).
5. Futures will immediately undertake an effective, thorough and objective investigation of the allegations and will provide a solution or explanation within 10 working days. This investigation will be conducted by a Director or a Coordinator. Typically, the investigation will include the following steps: an interview of the employee who lodged the complaint to obtain complete details regarding the issue; interviews of anyone who is involved in the issue; and interviews of anyone who may have witnessed, or who may have knowledge of, the issue.
6. If the problem is not resolved, you may present the problem in writing to the Executive Director, who will attempt to reach a final resolution. If you need assistance with the written complaint, contact Karen Smith, Executive Director. The Executive Director is authorized by the Board of Directors to reach a final resolution.
7. If the complaint, suggestion or question involves the Executive Director, then it may be brought directly to the attention of the President of the Board of Directors.
8. If the complaint, suggestion or question involves the President of the Board of Directors, then it may be brought directly to the attention of any member of the Board of Directors.